Frequently asked questions

Products and recommendations

Who can shop at MyCosmetiks?

MyCosmetiks is designed for the general public. You can buy products for your home care routine without being a beauty professional.

How can I choose the right product?

You can browse by concern, product type or brand. Each product page includes a description, directions and ingredients. If you are deciding between several options, contact us before placing your order.

Are these professional products?

We work with brands used in the professional beauty sector. For home use, always follow the instructions on the product page and packaging. Products requiring specific knowledge or professional use will be clearly identified.

Can I combine products from different brands?

In many cases, yes. However, avoid layering several intensive active ingredients in the same routine. If you use acids, retinoids or other potent ingredients, contact us so we can check compatibility.

Orders, shipping and returns

Do prices include taxes?

For individual customers, the prices shown in the store include the taxes applicable to the purchase destination.

How much does shipping cost?

Shipping is free in Spain. Shipping within the European Union costs €8.99 and is free for orders over €50. For other destinations, the cost is calculated automatically before payment.

How can I track my order?

When your order ships, you will receive the available tracking information. You can also check your account or contact us.

How do I request a return?

Read our returns policy for the applicable time limits, conditions and procedure.

Which payment methods are available?

The payment methods available in your country are shown securely during checkout.

Still need help?

Contact us and we will help you choose a product or answer a question about your order.